Policies
Privacy Policy
Your medical record is a confidential document and your privacy is important to us. It is the policy of this practice to maintain security of personal health information at all times, and ensure this information is only available to authorised members of staff. To read our full privacy policy please click the link below.
Pathology Policy
Pathology and test results will not be given out over the phone by receptionists or practice nurse. This is because of patient confidentiality and also the need to often explain the results in person. You will kindly need to arrange an appointment with your doctor face to face or via telehealth to discuss your results.
Some pathology tests can take longer to perform than others. Please consult your doctor as to when to return for review for results
We do recall patients with significant abnormal results, so please ensure your contact details are up to date.
Reminder System
Our practice is committed to preventative care. We will issue you with a reminder notice from time to time, offering you health services appropriate to your needs. This may come in the form of phone calls, SMS Text Message or a Formal Letter
Practice Communication Policy
Telephone calls from patients will not generally be put through to doctors unless it is an emergency and the patient can not present to the practice and require immediate advice. Otherwise patients are encouraged to make an appointment to speak with their doctor. Our reception staff are happy to take messages or assist you with any general questions regarding your healthcare.
Emails and Facsimiles are reviewed on a regular daily basis. Any urgent faxes will be promptly transferred directly to the doctor. Any detailed or sensitive information is not encouraged or recommended to be sent via email to the practice as it is not a secure way of communication. Relevant telephone or email exchange will be noted in the patient’s health record to ensure continuity of care.
Any complaint received via email will be dealt with promptly and action will be taken. You will be notified of the outcome via email or a telephone call.