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Doctors and other practice staff may make home visits to regular patients of our practice where it is safe and reasonable.
Regular patients may be offered home visits, if they meet certain eligibility criteria, including those in palliative care, immobile, or elderly and frail. The practice nurse will assess if a home visit is needed or warranted.
Within normal opening hours, home visits may be arranged after discussion with the receptionist. Outside of normal opening hours, home visits may be arranged as per-needs basis. The practice also has an after-hours medical service. There are arrangements to exchange clinical details about patient care for doctors who perform home and other visits on behalf of the patient’s regular doctor and the care provided is documented in the patient’s medical records.
For regular patients whose circumstances are deemed not safe or reasonable, e.g. the patient is located too far away for a home or other visit, the practice ensures that there is an alternate system of care that these patients can access.
It is important that you have an active part in your healthcare. Our doctors will provide you information that is clearly explained and in easily understood language to help you make an informed decision. This includes the purpose, importance, benefits and risks, and possible costs associated with proposed investigations, referrals, treatments, medicines and medicine safety. Education handouts can often be provided as further aids.
Once an informed decision is able to be made, it is ultimately your decision to follow the advice of our doctor. Any decision to disregard your doctor’s recommendations, will be documented in your health record.